At Avicala, every jewel and accessory begins its journey with the same elegance and care with which it was crafted.
We are pleased to share that our creations are delivered with pride to the entire territory of India, and we also extend our services to clients across international borders. For detailed assistance regarding overseas shipping, we invite you to connect with us at support@avicala.com.
In harmony with our philosophy of conscious luxury, Avicala embraces only green, eco-friendly, and 100% re-usable packaging. Each parcel is thoughtfully prepared to ensure it is both secure and sustainable.
Our shipping practices balance the twin ideals of timeliness and environmental responsibility, allowing us to deliver with grace while remaining mindful of the world we share.
This policy will guide you through the finer details of our shipping processes—crafted to reassure, refined to delight, and aligned with the Avicala promise of care.
Shipping Cost
At Avicala, every treasure you select is delivered to your doorstep with complimentary shipping, all applicable taxes gracefully included,
Transit, Handling & Order Cut-Off Timings
– Transit Duration: For the vast majority of pin-codes, shipments are elegantly complete their journey in 2 to 3 business days, ensuring a swift yet secure passage.
– Order Handling: Each order is prepared with meticulous care, requiring no more than 1 to 2 business days before dispatch.
– Estimated Delivery: Most destinations receive their Avicala creation within 3 to 5 business days, combining timeliness with refined reliability.
– Daily Cut-Off: Orders placed before 11:00 AM (IST) each day are accorded priority processing, ensuring their journey begins on the same day, without delay.
Change of Address
Once a parcel has entered its journey in transit, we regret that the delivery address cannot be altered. Should you wish to modify the delivery location, we kindly request that you contact us within 24 hours of placing your order at support@avicala.com. Our team will be delighted to assist you with elegance and efficiency.
Tracking Your Order
Every Avicala creation is accompanied by a unique tracking number, provided both through Avicala and our esteemed shipping partners. This ensures you may follow your order’s voyage with complete ease, from dispatch to the moment it arrives at your door.
Tracking details are shared directly via email and WhatsApp, allowing you to monitor your parcel’s progress seamlessly until it rests safely in your hands.
Parcels Damaged in Transit
At Avicala, we assume full responsibility should any creation be compromised during its passage—whether from our warehouse or through our esteemed courier partners.
If you observe visible damage upon delivery, we kindly request that you decline the package and immediately inform our customer care team.
In the event that the parcel is delivered in your absence, or if the damage is concealed and only discovered after acceptance, please reach out to our customer care service without delay. Our team will gracefully guide you through the next steps for a refund or replacement.
(Alternatively, you may also initiate the process directly through the Return Orders page.)
Rest assured, any return or replacement necessitated by transit damage will be provided entirely free of cost, with all associated shipping charges borne by Avicala.
Our Promise of Sustainability
At Avicala, we believe that true luxury is inseparable from responsibility. Every stage of our journey—from crafting and warehousing to shipping and delivery—is carefully orchestrated to remain as planet-conscious as possible.
In our endeavour to reduce pollution and landfill waste, we embrace 100% reusable packaging materials. Each parcel is thoughtfully designed with clear guidance printed directly on the packaging, showing you precisely how to unbox in a way that allows the package itself to live on in a second purpose.
Alongside reusability, we are equally devoted to using 100% compostable materials. By voluntarily foregoing elaborate, single-use custom packaging, we choose a path of minimalist elegance, ensuring that sustainability is never an afterthought but a promise woven into every Avicala creation.