Frequently Asked Questions.
General Brand & Trust
What is Avicala, and what makes it different from other fashion brands ?
Avicala stands apart for one uncompromising principle—we never sacrifice hygiene or sterilization, no matter the cost. Where others may bend to trends or cut corners, we choose integrity.
If a collection does not meet our exacting standards, we would rather withdraw it entirely than release it unworthy of your trust. At times, this devotion may place our prices at a premium, but it also ensures that every product is crafted only by suppliers who honor our strict manufacturing and safety protocols.
This steadfast discipline is what makes Avicala not just another brand, but a promise of reliability, purity, and refinement.
Is Avicala truly a homegrown Indian brand ?
Indeed. Avicala is a proudly homegrown Indian creation, nurtured with roots in Southern India (Bengaluru) where we first flourished as a small offline atelier.
Today, as we step gracefully into the grander stage of e-commerce, we carry forward the same essence: a brand shaped by Indian ingenuity, built upon trust, and envisioned to serve discerning clientele across the nation and beyond.
How does Avicala ensure hygiene and sterilization of its products?
At Avicala, hygiene is not an afterthought but a promise. Every article undergoes mandatory UV sterilization every 21 days, ensuring lasting purity. Our products are packed without human touch, cocooned in multiple protective layers that shield them from exposure during transit—yet crafted from 100% reusable materials to honor our eco-conscious ethos.
Orders & Payments
How can I place an order on Avicala’s website ?
Placing an order with Avicala is a seamless affair.
Simply select the piece that delights you, press “Add to Cart,” and when ready, proceed to your cart and click “Checkout.”
On the checkout page, provide your shipping details and complete the payment.
The moment your payment is confirmed, your order is gracefully received by us.
Should you encounter the slightest difficulty at any step, our team is always at your service—just reach out to support@avicala.com. or Contact us
What payment methods are accepted ? (UPI , cards, net banking, wallets, etc.)
At Avicala, we embrace every major mode of payment for your ease and assurance—ranging from UPI, debit and credit cards, and net banking, to digital wallets and Pay-Later services. Whether you prefer the simplicity of UPI or the flexibility of credit, every purchase is made effortless and secure.
Is it safe to use my credit/debit card on Avicala ?
Absolutely. At Avicala, your payment information is treated with the highest order of security.
All transactions are 100% encrypted and processed exclusively through our trusted payment partner, Razorpay, ensuring that your sensitive details remain fully safeguarded. Your trust is sacred to us, and we never compromise on it.
Can I cancel or modify my order after it’s placed ?
Yes. At Avicala, we offer you the flexibility to cancel, modify, or even add more items to your order directly from the My Account section—provided the parcel has not yet been shipped. Once your order has been dispatched, modifications and cancellations are no longer possible. However, you may still make use of our Return Window for any adjustments thereafter.
Shipping & Delivery
Does Avicala ship across all of India ?
Yes. Avicala delivers with pride to every corner of India, ensuring that our craftsmanship reaches you no matter where you reside.
Does Avicala ship internationally ? How can I place an international order ?
Yes. Avicala extends its artistry beyond India’s borders with exclusive international shipping. The process is delightfully simple—select the product you desire, copy its unique Product ID, and send us an email at support@avicala.com with the subject line “International Order”. Our team will curate a bespoke payment link for you, complete with transparent details of charges and an estimated delivery timeline.
What is the standard delivery time within India ?
For most pin-codes across India, delivery is delightfully swift—1 to 3 days.
In select rural or remote regions, it may take a day or two longer, but rest assured, your Avicala order journeys to you with care and precision.
Is shipping free ? Are taxes included in the price ?
Yes—shipping is entirely complimentary, and all taxes are already included in our pricing. The figure you see on the product page is the final and only amount payable—no hidden costs, no surprises.
How can I track my order ?
Your Avicala order may be effortlessly tracked through the My Account section of our website. In addition, for your convenience, we graciously dispatch an email, WhatsApp message, and SMS containing your courier partner’s tracking number—ensuring you are elegantly informed of your parcel’s journey at every step.
Can I change the delivery address once the parcel has been shipped ?
Once an order has been placed, any request for a change of delivery address must be made directly through our dedicated customer support team (Click here). They will gracefully assist you with the necessary steps to ensure your parcel reaches the right destination.
Packaging & Sustainability
What type of packaging does Avicala use?
At Avicala, every parcel is presented in eco-conscious elegance. We employ only 100% reusable and recyclable packaging, designed to be as kind to the planet as it is refined in form. Each layer is thoughtfully created to safeguard your purchase while ensuring minimal environmental footprint.
Are your packaging materials reusable or eco-friendly?
Indeed. At Avicala, every detail of our packaging is guided by responsibility. All single-use elements are carefully chosen to be bio-compostable, ensuring they return harmlessly to the earth.
Every other component is meticulously crafted for 100% reusability, allowing our customers to experience both elegance and sustainability in every unboxing.
Why does Avicala avoid excessive custom packaging?
Because we believe true elegance does not come at the planet’s expense. Custom packaging, while decorative, is often wasteful, non-reusable, and destined for landfills. At Avicala, our materials are crafted to be reused and cherished for years within your home—a quiet, enduring bonus for choosing us as your trusted fashion house.
Product Quality & Care
How does Avicala maintain product quality?
At Avicala, quality is never incidental—it is meticulously engineered. We follow strict manufacturing protocols, handpick only the finest raw materials, and work exclusively with suppliers whose trust we have cultivated over years. This triad of discipline, discernment, and enduring partnerships ensures that every Avicala creation meets the highest standard of craftsmanship and reliability.
Do you provide care instructions for your products?
Yes. At Avicala, every creation comes with thoughtful guidance to preserve its elegance. Care instructions are detailed on our website, and a printed copy is included in your parcel, outlining the essential do’s and don’ts to help you maintain your piece in pristine condition.
Are Avicala products safe for sensitive skin or long wear?
Absolutely. Avicala’s foremost promise is sterile, skin-safe jewels and accessories. Every material and manufacturing method undergoes rigorous testing to ensure it causes no irritation, no harm, and no compromise to your health—allowing you to wear our creations with confidence, comfort, and elegance all day long.
Customer Support
How can I contact Avicala for queries or assistance?
For any query, guidance, or assistance, simply navigate to our Contact Us page—conveniently placed at both the top and bottom of every page on our website.
What are your support hours?
Our customer care team is available from Monday to Saturday, 10:00 AM – 7:00 PM IST, dedicated to assisting you with warmth and precision.
Do you provide personalized styling guidance or consultation?
Yes. Should you wish to consult our design team—whether for a special event or to curate a harmonious large-scale order—please write to us at support@avicala.com with the subject line “Styling Guidance.” Our team will be delighted to assist you with bespoke recommendations.