Avicala

Can I cancel my order from Avicala?

Yes, of course. At Avicala, we understand that sometimes plans change.
You may cancel your order anytime before it has been shipped. Simply log in to your account, visit your order details, and select the Cancel option.

Should you encounter any difficulty, our dedicated customer support team will be delighted to assist you with the process. 

When can I return an item purchased from Avicala?

If a piece you’ve chosen doesn’t feel just right, you may request a return within 7 days of delivery. We’ll ensure the process is as smooth and reassuring as possible.

To uphold the highest standards of hygiene, the item must be in its original packaging and in an unused or minimally tried condition—so that complete re-sterilisation can be achieved before it is offered again.

This way, we protect the purity of every creation while still making sure you feel confident with every purchase.

How do I initiate a return on the Avicala website?

Beginning a return with Avicala is designed to be simple and seamless:

– Log in to your Avicala account using the link at the top-right of our website.
– Navigate to the “Orders” section.
– Select the item you wish to return and click on “Request Return.”

With just a single click, your request will be registered, and our team will ensure the process is handled smoothly with utmost care and attention.

Will I receive a refund for my return?

Yes, certainly. Once your returned piece reaches us, it undergoes a careful inspection to ensure it meets our return criteria. As soon as the process is complete, you will be personally notified via email that your refund has been initiated.

Refunds are credited back to your original method of payment, and typically reflect within 2–3 business days. Rest assured, the process is handled with the same transparency, and care that define the Avicala experience.

How will I receive my refund?

– For prepaid orders on Avicala website, your refund will be credited directly to your original payment method within 2 business days after the returned item is received and approved.

– For Cash on Delivery (COD) orders, you will be requested to complete a short form with your bank account details. Once verified, the refund will be securely transferred to your account within 2-3 business days.

At Avicala, every refund is processed with the same precision and care as our jewelry—ensuring your experience remains seamless, trustworthy, and refined.

Who covers the return shipping costs?

For orders within India, Avicala graciously covers the entire cost of return shipping.
We believe that your return journey should be as effortless and reassuring as your purchase experience, and we take pride in ensuring there are no additional burdens placed on you.

For our valued international customers, return shipping policies may vary. We invite you to reach out to us at support@avicala.com, where our dedicated team will be delighted to guide you personally through the process.

At Avicala, we consider every interaction an extension of our promise of care—because your satisfaction deserves nothing less.

What about products that are not eligible for return?

To preserve the integrity, hygiene, and quality that Avicala stands for, certain items are not eligible for return.

These include:
– Apparel that has been worn, washed, or damaged by the customer.
– Non-reusable or one-time-use apparel and accessories, which cannot be returned once purchased.
– Items requested for return beyond the 7-day window after delivery.
– Products with strict hygiene considerations, such as single-use gear or pieces specifically marked as non-returnable.

Whenever a product is non-returnable, this will be clearly highlighted on its product page, ensuring full transparency. These policies are thoughtfully designed to uphold the premium quality and assurance you expect from Avicala.